Return policy

Thank you for shopping with fondcharm. We strive to ensure your satisfaction with every purchase. If you need to return an item, please review our return policy outlined below.

1. Return Eligibility

  • Return Window: You may return items within 30 days from the date of receipt.
  • Condition: Items must be returned in their original condition, unused, and with all original packaging and tags intact.
  • Non-Returnable Items: Certain items may be non-returnable, including personalized or custom-made products.

2. Return Process

  • Return Request: Contact us at [email protected] to initiate a return request. Provide your order number and the reason for the return.
  • Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
  • Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect.

3. Refund Processing

  • Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
  • Refund Timeframe: Refunds will be processed within 7 business days of receiving the returned item.
  • Bank Delays: Please note that refund processing times may be affected by various factors, including:
    • Bank Processing Times: Banks and credit card companies may take additional time to process refunds, which can vary from a few days to several weeks.
    • Payment Method: Refunds to credit cards may take longer to appear on your statement compared to other methods.
    • Weekends and Holidays: Refunds may be delayed if they fall on weekends or public holidays when financial institutions are closed.

4. Exchanges

  • Exchange Policy: We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
  • Return Shipping: The cost of return shipping for exchanges is the customer's responsibility.

5. Defective or Incorrect Items

  • Report Issues: If you receive a defective or incorrect item, please contact us within 7 days of receipt at [email protected].
  • Return Shipping: We will provide a prepaid return shipping label for defective or incorrect items.

6. Refund Method

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
  • Partial Refunds: If only part of your order is returned, the refund will be adjusted accordingly.

7. Shipping Charges

  • Non-Refundable Charges: Shipping charges are non-refundable, except in cases where the item is defective or incorrect.
  • Return Shipping: You are responsible for return shipping costs unless otherwise stated.

8. Return Address

  • Return Instructions: Follow the instructions provided with your RMA number for returning items.
  • Address: Send returns to the address specified in the RMA instructions.

9. Handling Time

  • Processing Time: We aim to handle returns promptly, but please allow time for processing and inspection of returned items.
  • Customer Notification: You will be notified via email once your return has been processed and a refund has been issued.

10. Lost or Damaged Returns

  • Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance for returns.
  • Responsibility: We are not responsible for returns lost or damaged during transit.

11. Contact Us

  • Questions or Concerns: If you have any questions or need assistance with a return, please contact us at [email protected].
  • Response Time: We strive to respond to all inquiries promptly.

Thank you for shopping with fondcharm. We appreciate your understanding and cooperation in following our return policy. Your satisfaction is important to us, and we are here to assist you with any return or refund issues you may have.