Terms of service

Welcome to fondcharm. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our site, you agree to comply with these Terms. Please read them carefully.

1. Acceptance of Terms

Agreement: By using our website, you agree to these Terms and our Privacy Policy.
Modifications: We reserve the right to change these Terms at any time. Changes will be effective upon posting on our website.
Responsibility: It is your responsibility to review these Terms periodically for any updates.

2. User Accounts

Account Creation: You may be required to create an account to access certain features of our website.
Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
Account Termination: We reserve the right to terminate or suspend your account if you violate these Terms.

3. Products and Services

Product Information: We strive to provide accurate descriptions of our products and services. However, we do not guarantee the accuracy or completeness of this information.
Availability: Product availability is subject to change without notice. We reserve the right to limit quantities of any products or services.
Pricing: All prices are listed in USD. Currency conversion at checkout may be available for your convenience.

4. Orders and Payment

Order Placement: Orders can be placed through our website. You will receive an order confirmation via email.
Payment Methods: We accept various payment methods. All charges will appear on your credit card statement as 'fondcharm*london'.
Billing Currency: The default currency is USD, but we support payments in multiple currencies.
Order Cancellation: You may cancel an order within a specified period if the order has not yet been processed or shipped.

5. Shipping and Delivery

Shipping Time: Orders are processed within 1-3 business days. Delivery times vary based on location.
Shipping Costs: Shipping fees are calculated at checkout based on your location and selected shipping method.
Delivery Issues: Contact us if there are any issues with your delivery, such as delays or damages.

6. Returns and Exchanges

Return Policy: Returns are accepted within 30 days of receipt. Items must be in their original condition.
Refunds: Refunds will be processed within 7 business days of receiving the returned item.
Exchanges: Direct exchanges are not offered. Please return the item and place a new order for different items.

7. Intellectual Property

Ownership: All content on our website, including text, graphics, and logos, is the property of fondcharm or its licensors.
Usage Rights: You may not reproduce, distribute, or create derivative works from any content on our website without prior written permission.

8. User Conduct

Prohibited Activities: You agree not to engage in any illegal, harmful, or disruptive activities while using our website.
Content Restrictions: Do not post or transmit any content that is offensive, defamatory, or infringing on intellectual property rights.

9. Privacy Policy

Data Collection: We collect and use personal data as described in our Privacy Policy.
Data Protection: We implement measures to protect your personal information. See our Privacy Policy for details.

10. Limitation of Liability

Disclaimer: Our website and services are provided "as is" without warranties of any kind, either express or implied.
Liability Limitation: We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services.

11. Indemnification

Responsibility: You agree to indemnify and hold harmless fondcharm, its affiliates, and its employees from any claims, damages, or liabilities arising from your use of our website.

12. Governing Law

Jurisdiction: All items provided through our website are governed by and construed in accordance with the laws of the United Kingdom.
Dispute Resolution: Any disputes arising from these Terms or your use of our website will be resolved in the courts of the United Kingdom.

13. Modifications to Terms

Policy Changes: We may update these Terms from time to time. Changes will be effective upon posting on our website.
Notification: Significant changes will be communicated to users as necessary.

14. Termination

Termination Rights: We reserve the right to terminate or suspend your access to our website if you violate these Terms.
Effect of Termination: Upon termination, your rights to use our website and services will cease immediately.

15. Force Majeure

Unforeseen Events: We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including natural disasters and strikes.

16. Contact Information

Customer Support: For any questions or concerns, please contact us at [email protected].
Support Availability: Our customer support team is available during regular business hours.

17. Entire Agreement

Agreement Scope: These Terms constitute the entire agreement between you and fondcharm regarding your use of our website and services.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. Assignment

Transfer of Rights: We may assign our rights and obligations under these Terms to third parties without notice.
User Assignment: You may not assign or transfer your rights under these Terms without our prior written consent.

19. Feedback and Suggestions

Submission: Any feedback or suggestions you provide to us will be considered non-confidential and we may use them without compensation.

20. Electronic Communications

Consent: By using our website, you consent to receiving electronic communications from us, including emails and notices.

21. Billing Statement

Charges: All charges will appear on your credit card statement as 'fondcharm*london'.

Thank you for using fondcharm. We hope you have a great experience with our products and services. If you have any questions or concerns, please do not hesitate to contact us at [email protected].