Shipping policy

Welcome to fondcharm. We are committed to providing timely and efficient delivery of your orders. Please review our shipping policy below for detailed information on how we handle shipping and delivery.

1. Order Processing Time

Processing Duration: Orders are typically processed within 1-3 business days.
Order Confirmation: You will receive a confirmation email once your order has been processed.
Processing Delays: Delays may occur during peak seasons or due to unforeseen circumstances.

2. Shipping Time

Delivery Timeframe: Estimated shipping time is 7-15 business days, depending on your location.
Shipping Method: We use various carriers to ensure the best delivery options.
Tracking Information: A tracking number will be provided once your order is shipped.
Shipping Delays: Factors such as high order volume, customs processing, and carrier delays can affect delivery times.

3. Shipping Costs

Shipping Fees: Shipping costs are calculated at checkout based on your location and selected shipping method.
Free Shipping: Certain promotions may offer free shipping, which will be displayed during checkout.
International Shipping: Shipping costs for international orders will be calculated based on destination.

4. Address Accuracy

Address Details: Ensure you provide a complete and accurate shipping address, including postal code.
Address Verification: Incorrect or incomplete addresses may result in delivery issues or additional charges.
Address Changes: Notify us promptly if you need to change your shipping address before your order is processed.

5. Shipping Areas

Service Areas: We ship to most locations within the fondcharm region and internationally.
Shipping Restrictions: Some remote or restricted areas may have limited shipping options.
Shipping Zone Selection: Select your shipping zone during checkout to see available options.

6. Shipping Methods

Available Methods: We offer various shipping methods including standard, expedited, and express options.
Carrier Partners: We work with reliable carriers to ensure prompt delivery.
Method Selection: Choose your preferred shipping method at checkout based on delivery speed and cost.

7. Delivery Confirmation

Delivery Notification: You will receive an email confirmation once your order has been delivered.
Tracking Updates: Track your order status using the tracking number provided in the shipping confirmation email.

8. Shipping Insurance

Optional Insurance: Shipping insurance may be available for an additional fee to cover loss or damage during transit.
Claims Process: Contact us if you need to file a claim for a lost or damaged shipment.

9. Delivery Issues

Lost Packages: If your package is lost, contact us for assistance. We will work with the carrier to resolve the issue.
Damaged Items: Report any damaged items within 7 days of delivery for a resolution or replacement.
Incorrect Deliveries: Notify us immediately if you receive the wrong item so we can correct the issue.

10. Customs and Duties

International Orders: Customs fees and duties may apply to international shipments and are the responsibility of the customer.
Customs Delays: Customs processing times can vary and may affect delivery times.

11. Shipping Restrictions

Restricted Items: Certain items may be restricted from shipping to specific locations due to regulations.
Weather Conditions: Severe weather events may cause delays in shipping and delivery.
Holiday Delays: Shipping may be delayed during major holidays or peak seasons.

12. Returns and Exchanges

Return Shipping: Return shipping costs are the responsibility of the customer unless otherwise specified.
Exchange Process: Follow our return policy to exchange items or receive a refund.

13. Handling Time

Order Handling: We aim to handle and ship orders within the specified processing time.
Order Updates: Receive updates on your order status and estimated delivery date.

14. Customer Support

Support Contact: For any shipping-related inquiries, contact us at [email protected].
Response Time: We strive to respond to all inquiries in a timely manner.

15. Package Tracking

Tracking Information: Track your package using the tracking number provided.
Tracking Updates: Check for updates on your shipment status online.

16. Delivery Time Factors

Pandemic Impact: Shipping times may be affected by global health crises and related restrictions.
Customs Procedures: Additional delays may occur due to customs processing times.
Remote Locations: Deliveries to remote or less accessible areas may experience longer shipping times.

17. Delivery to P.O. Boxes

Accepting P.O. Boxes: We can deliver to P.O. boxes in certain locations.
Carrier Restrictions: Some carriers may not deliver to P.O. boxes, which may affect your delivery options.

18. Shipping Policy Changes

Policy Updates: We may update our shipping policy from time to time. Any changes will be posted on this page.
Customer Notification: Significant changes will be communicated to customers as appropriate.

Thank you for choosing fondcharm. We are dedicated to providing a smooth and efficient shipping experience. If you have any questions or concerns regarding our shipping policy, please contact us at [email protected]. We appreciate your understanding and cooperation.